In the larger context, this enables agents to focus on the prioritization of urgent matters and deal with them on an immediate basis. It also shortens response time considerably, which keeps customers satisfied and happy. Semantic analysis helps fine-tune the…
It is important to mention that we did not have access to the instructions provided by the authors. We also could not get access to small amount of the raw data in a few datasets, which was discarded. Finally, our…
Just like us at Lime, Userlike loves helping companies reach their customers in new and innovative ways, and are specialist in the area of Live Chat. On a daily basis no less than 46% of customer questions are answered successfully…
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