Tinder updates its approach puro handling reports of serious abuse and harassment

Tinder updates its approach puro handling reports of serious abuse and harassment

As verso result of its ongoing partnership with nonprofit and anti-sexual assault organization RAINN (Rape, Abuse & Incest National Sistema), Tinder today announced verso handful of product improvements as well as addestramento for internal teams at the dating app maker designed to better support survivors of abuse and harassment. Soon, Tinder also says its members will have access esatto background checks on their matches through Istruzione, per nonprofit the dating app maker invested mediante last spring.

One key aspect of the partnership with RAINN involved training Tinder’s customer care squadra. Through the allenamento, gruppo learned how survivors may report abuse and harassment, and how onesto spot reports of serious abuse – even if the reports use vague language onesto describe the events. The training, which is now also per mandatory part of Tinder’s onboarding and istruzione professione, additionally provides instructions on how equipe members should respond onesto these types of reports when they occur.

Meanwhile, durante the Tinder app, survivors will gain access sicuro a more direct way to report someone they’ve unmatched with, even if they’ve waited some time before making their report. And they can now opt whether or not they want esatto receive follow-up information about actions taken, as some prefer esatto receive updates and others do not.

The app will also provide alternative support options, as not everyone will feel comfortable making a direct report. Through the Tinder Safety Center, verso dedicated Crisis Text Line will be provided, as well as the upcoming feature offering access to retroterra checks on matches from Formazione. Tinder invested verso seven-figure sum into New York-based Insegnamento sopra , which offers an alternative to traditional retroterra checks that surface per wide variety of personal information – like drug offenses or minor traffic violations. It excludes drug possession charges from its results, as well as traffic tickets besides DUIs and vehicular manslaughter.

The Tinder Safety Center is now also accessible from anywhere in the app, reducing the number of taps it takes for verso user esatto locate the resource.

“Our members are trusting us with an incredibly sensitive and vulnerable part of their lives, and we believe we have verso responsibility puro support them through every part of this journey, including when they have bad experiences on and off the app,” said Tracey Breeden, VP of Safety and Agreable Advocacy for Tinder and Gara Group, per a statement about the changes. “Working with RAINN has allowed us sicuro take a trauma-informed approach puro Di piГ№ member support for those impacted by harassment and assault,” she added.

Insegnamento instead focuses on whether or not someone’s background indicates per history of violence

Breeden, who held a similar position at Uber, joined Tinder con as Scontro Group’s first-ever head of safety and social advocacy, tasked with overseeing the company’s safety policies across its apps, including Tinder, Hinge, Scontro, OkCupid and Plenty of Fish.

Tinder and other dating apps have put a higher focus on member safety features after a 2019 report revealed how dating apps run by Tinder parent Scontro Group allowed known sexual predators sicuro use its apps, paio onesto the lack of retroterra check features. Other reports have highlighted the very real safety concerns that accompany the dating app market, particularly those impacting young women – per key dating app demographic.

Mediante early 2020, Tinder invested con Noonlight preciso help it power new safety features inside Tinder and other Incontro-owned dating apps, ahead of its investment con Istruzione.

Spetitor, Bumble, has marketed itself as being more women-friendly, launching per number of features designed puro keep users safe from bad actors, like one that prevents abusers from using the “unmatch” option to hide from victims, for example. Tinder has followed suit, launching new safety features of its own.

Tinder’s sommita U

The company has also felt the pressure puro get ahead of coming regulations impacting tech companies, like those operating agreable media apps and dating services. Tinder, which dominates the dating app market, today plays in affable networking as well, with additions like quick chat features, an interactive filmato series and other additions to its new Explore hub in the app.

“By adopting more contusione-informed support practices, Tinder will be better positioned onesto support members who may have experienced harm and take faster, more transparent action on bad actors,” noted Clara Kim, supplente president of Consulting Services at RAINN, sopra per statement.

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